Built to help Everspark manage stores, factories, approvals and production through one controlled system.
Summary
Everspark helps more than 140 jewellery stores across the US fulfil custom jewellery orders. Every order passes through Everspark, which reviews the store's request, prepares it for production, coordinates with a factory and checks the completed design before returning it to the store.
We built one platform with separate portals for stores, Everspark and factories. Everspark remains in control throughout the process, while AI helps prepare designs and manufacturing instructions, identify missing details and reduce manual work.
About the client
Everspark works with more than 140 jewellery store partners across the US. When a store receives a request for a custom ring, necklace, bracelet or another piece, Everspark manages the order on its behalf.
The store shares the design and requirements with Everspark. Everspark reviews the details, works with a manufacturing partner to create the piece and delivers the finished jewellery back to the store.
The challenge
Stores shared reference images of the jewellery piece and order details through messages and emails. A small team of jewellery specialists then manually converted each request into precise factory instructions.
A missing detail about the metal, stones, size or finish could result in an incorrect CAD design and days or weeks of revisions. With requests, quotes, CAD files and production updates spread across WhatsApp, email and spreadsheets, Everspark had no single view of an order or its progress.
The solution
Before
Stores shared images and requirements through messages. Specialists wrote the factory instructions manually.
After - with Creatr
Stores submit their requirements or create a design using AI. The system drafts the factory instructions, flags missing details and sends everything to Everspark for review.
Before
Everspark manually passed information between stores and factories and repeatedly followed up for updates.
After - with Creatr
Everspark reviews requests, prepares quotes, assigns factories and approves each stage from one dashboard. Stores and factories never communicate directly.
Before
CAD files and feedback were exchanged through WhatsApp and email, making revisions difficult to track.
After - with Creatr
Factories upload 3D CAD models and images for Everspark to review before sharing them with stores. Every revision remains recorded with the order.
Before
Customer materials, design variations and pricing details were tracked separately.
After - with Creatr
Materials and variations remain linked to the order. The platform also combines metal, stone, production and margin costs to prepare the quote.
Before
Stores, Everspark and factories worked through shared messages and files, despite needing different information.
After - with Creatr
Stores manage their orders, Everspark controls the workflow and factories see only assigned work. Stores can also order ready-made pieces from the catalogue.
The build process
Every order now follows one Everspark-controlled process. The team can track requests, CAD revisions, pricing and production without chasing updates across different tools.
Founders quote
Now we can manage every custom order from one place. Stores and factories have a clear process, while our team stays in control of every detail and approval.
The takeaway
Everspark still reviews every request, coordinates with the factory and approves each design. The difference is that everything now follows one clear process, helping the team manage more orders with fewer missed details and delays.
